A feature of ezyCollect is that it sends automated reminders from your own nominated email address like accounts@companyname.com or johnsmith@abccompany.com This allows you to personalised your outgoing email address. All replies to ezyCollect emails are also sent back to this email address.
To successfully do this you must change and verify your outgoing email address.
Change or Edit and Verify your Outgoing Email Address
1. Login to your ezyCollect account.
2. From the menu bar on the left hand side, go to Settings and then Company Details
3. Under the outgoing email, click Edit and input the email address you wish (please ensure you have access to that email for the next steps). Enter the email address and click Save.
4. A 6-digit one-time code is emailed to the new address and expires in 5 minutes. The address is saved only after the code is entered.
Note: Check the email inbox (or junk/spam folder as it can sometimes land there) and enter the 6 digits into the verification code field.
5. Once the outgoing email address is saved, the status will show Pending DNS setup, and the DNS records (SPF, DKIM and DMARC) are emailed to outgoing email address with guides for common DNS providers. It’s important that you share these records with your IT team to ensure that no communications sent from ezyCollect will end up in your customer’s junk/spam folder.
Note: The records can also be downloaded as a PDF or resent at any time.
6. Once your IT has published the records, check the status again to ensure that this is updated. Verification can take up to 72 hours to reflect on our platform.