Acquiring your customers' Automatic Payment Authorisation (APA) is a pre-requisite for the following payment action:
How can you acquire APA from your Customers?
Go to any detailed Customer page and select "Request Now" to send the APA request to your customer. A default template "Automatic Payment Request" will display on your screen for you to preview/amend before sending.
Note: If you want to make any changes to this template for future use, simply go to the "Templates" section of your ezyCollect and edit this template.
Click the "Preview" button to see what your customers will see once this email is sent.
Filling out the Automatic Payment Authorisation form
Once your customers have received the above email, they'll see the button "Setup AutoPay". The name and colour scheme of this button can be amended to your preference.
Clicking on the "Setup AutoPay" button will display the following form:
From here, your Customers have 2 options to select:
Credit Card
US Bank Account (ACH)
Credit Card
If the Credit Card option is selected, your customer will need to fill in the following fields in order to give their authorisation:
Card Number
Expiration
CVC
Country
Postal Code
The following message will display if the card details have been filled out correctly and the authorisation status will change to "AutoPay Authorisation Acquired" in ezyCollect.
US Bank Account (ACH)
If the customer chooses US Bank Account, the system will provide two options to verify their bank account to connect it to the Automatic Payment Authorization:
Instant Account Verification
Micro Deposit
Instant Account Verification
Once the customer chooses the bank institution, the system will open the instant account verification. This is where the customer needs to log into their bank to validate their account and connect it to the Authority.
Note: For detailed steps on instant account verification, please refer to steps 3-5 in ezyCollect Payments US - ACH (Instant Account Verification)
After the account is verified/connected, the customer agrees to the Service Agreement, submits the form and the following confirmation message will display. The authorisation status will change to "AutoPay Authorisation Acquired" in ezyCollect.
Micro Deposit
The system allows the customer to make the validation through the micro deposit flow, when the customer selects “Enter bank details manually instead”.
Note: Click here to learn more about micro-deposit account verification.
Once the customer accepts the Service Agreement and submits the form, the system will display the alert message below.
This indicates that the authorization has a microdeposit pending. Consequently, the status of the authorization in ezyCollect changes to "AutoPay Authorisation Requested".
If the authorization has “requested” status, it can not be used for any transaction.
You can request for a new authorization if the status is "requested".
Notification to you and your customer
Once your customer has successfully submitted the APA form, a copy of the APA and the T&Cs will be emailed to you and your customer.
See a sample of the APA attached at the bottom of this article.
How can I cancel an Automatic Payment Authorization (APA) acquired?
You can cancel the APA at any time. If the Authorization is acquired, the system will display a “Cancel Authorization” button. Simply click on the “Cancel Authorization” button to trigger a confirmation for cancellation.
