From 12th September 2024, Please note that Red Zone Customers in the dashboard and Red Zone alert emails will be deprecated.
These will be replaced by Risk Portfolio and Risk Portfolio Emails.
Check out this guideline to set up your Risk Portfolio.
In the Company Pulse, you will see his a group of customers under Red Zone Customers. These customers are by default* have invoice(s) that is 60 days overdue and are at an increased risk of default due to the ageing of their invoice.
ezyCollect will also send an email report of the list of customers called Red Zone Alert; this is sent on a fortnightly basis. This report is a good reference to to look at debtors who are going on or above 60-day lateness. This report is sent to nominated users who opt to receive email notification 'Debt Collection Alerts". [You can setup to receive this notification, learn here}
We will no longer send Red Zone report emails as this has been replaced by
Sample Red Zone report email
