In the Company Pulse, you will see his a group of customers under Red Zone Customers. These customers/debtors are by default* have invoice(s) that is 60 days overdue and are at an increased risk of default due to the ageing of their invoice.
ezyCollect will also send an email report of the list of customers called Red Zone Alert; this is sent on a fortnightly basis. This report is a good reference to to look at debtors who are going on or above 60-day lateness. This report is sent to nominated users who opt to receive notification 'Debt Collection Alerts"
It's a good idea for your staff to determine an action plan for each debtor on the Red Zone list. Don't let them slip away!
Aim to make a collection by:
- Sending a manual email reminder from the Customer page in ezyCollect.
- Call the debtor and organise to put them on a direct debit payment plan using one of our payment partners or offer the Pay by Instalment option.
- If you have tried and the debtor is still unresponsive, it's time to send a demand letter or perhaps escalate to debt collection. Why wait? The chart below has a few useful statistics.
Note: *Default setting of 60 days in Red Zone customers can be change according to your preference.