You can escalate multiple customers within your red zone list with overdue invoices to further action by your partnered debt collector agency* to either send demand letter or to the full debt collection process.

If you want to send Demand Letter or escalate and send to Debt Collector for an individual customer, please follow this guideline.

How to send Demand Letter to multiple customers

  1. Login to your ezyCollect account.

  2. Click Customers from the left menu.

  3. Select the customers to send Demand Letter by clicking into the tick box next to their name.

  4. Once the customers are selected and highlighted, click on Actions > Send Demand Letter.

    5. A pop-up dialogue box will appear for confirmation of your request to send a demand letter to the selected customers. If confirmed, click on Send Demand Letter button.

  5. Demand Letters are actioned by a third party debt collection agency that is integrated in your ezyCollect [See important notes below}. Please note these have additional costs for using their services. If you are using one of ezyCollect's debt collection partners, see fees here.

How to escalate multiple customers to Debt Collection agency

  1. Login to your ezyCollect account.

  2. Click Customers from the left menu.

  3. Select the customers you want to escalate to Debt Collection agency by clicking into the tick box next to their name.

  4. Once the customers are selected and highlighted, click on Actions > Send to Debt Collector.

  5. A pop-up dialogue box will appear for confirmation of your request to send selected customers to Debt collector. If confirmed, click on Send to Debt Collector.

    6. Debt Collection are actioned by a third party debt collection agency that is integrated in your ezyCollect [See important notes below}. Please note these have additional costs for using their services. If you are using one of ezyCollect's debt collection partners, see fees here.

    Important Notes:

    • *We partnered with ARMA Group , Kemps Peterson and Milton Graham as our recommend debt collection agencies (services available in Australia and New Zealand only)

    • If you would like to use a different debt collection agency or your own internal team, you are able to do so. Just send us an email at customersuccess@ezycollect.com.au with the title "My Own Debt Collection Agency" and provide us with an email address of your debt collection agency partner.

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