General

Promise to Pay

Learn how it works, how you can use payment date and make changes.

Written by Louissa
Updated over a week ago

Escalate multiple customers to send Demand Letter or to Debt Collection

Escalate multiple customers to a debt collection agency to send demand letters or proceed with debt collection process [bulk action]

Written by Cassy
Updated over a week ago

Webhooks

Guide to set up webhooks in ezyCollect

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Written by Bartholomew Tan
Updated over a week ago

Email Monthly Client Statement

Set up and edit your automated monthly statement template and settings

Written by Jane
Updated over a week ago

Templates

create new, save and set templates that you can use for automated and on-demand statements and on-demand/manual emails

Written by Jane
Updated over a week ago

Statement Data and Design

How to check and preview the customer statement design

Written by Jane
Updated over a week ago

Customer Status

What are the different customer statuses in ezyCollect and what do they mean?

Written by Jane
Updated over a week ago

Customers who owe me money report

A birds eye view on customers who have open invoices

Written by James Yoo
Updated over a week ago

Activating customers in bulk

Activate more than one customer in bulk

Written by Jane
Updated over a week ago

ezyCollect's Customer Page

What is Customer's Page? Learn the actions that can be performed in this page and more!

Written by Jane
Updated over a week ago

Add-on services and pricing

services excluded in your subscription and pricing

Written by Jane
Updated over a week ago

Customer Contacts for Advanced Business Manager (ABM) integrated to ezyCollect

Default customer contact tagged to ‘Receive All Communications’ applicable for ABM users only.

Written by James Yoo
Updated over a week ago

ezyCollect's Customer Portal

One portal for your customers to access invoices and statements

Written by Jane
Updated over a week ago

Pausing customers in ezyCollect

Choose to pause selected customers from receiving automated reminders

Written by Jane
Updated over a week ago

Excluding customers in ezyCollect

Exclude a customer or multiple customers (bulk) from receiving automated reminders

Written by Jane
Updated over a week ago

Configuring new invoices, overdue invoices and monthly client statement attachments

Attachment Settings for your invoice and statement

Written by Jane
Updated over a week ago

ezyCollect User Email Alerts, Notifications and Report Settings

Manage the system generated emails you, as a user, receive from ezyCollect

Written by Jane
Updated over a week ago

Send a thank you for payment email

How to personalise your 'thank you for payment' emails so your customer automatically receives a timely thank you once they have paid.

Written by Jimmy Cooper
Updated over a week ago

Invoice credit terms do not match MYOB customer credit terms on card file

Credit Terms. Terms don't match.

Written by Jimmy Cooper
Updated over a week ago

Customer contacts for Attache BI integrated to ezyCollect

Default customer contact tagged to Receive All Communications applicable for Attache BI users only

Written by Jane
Updated over a week ago

How to send SMS to your customers

Sending automated and on-demand or manual SMS

Written by Jane
Updated over a week ago

Customer contacts for MYOB ARLive, ARDesktop, AROffline, Essentials integrated to ezyCollect

Default customer contact tagged to Receive All Communications applicable for these versions of MYOB

Written by Jane
Updated over a week ago

Customer contacts for Xero integrated to ezyCollect

Default customer contact tagged to Receive All Communications applicable for Xero users only

Written by Jane
Updated over a week ago

Advanced Communication Workflow Settings

Setting up different customer contact recipients in your workflows using the Advanced Communications Settings

Written by Dominic
Updated over a week ago

Customer contacts for MYOB EXO integrated to ezyCollect

Default customer contact tagged to Receive All Communications applicable for MYOB EXO users only

Written by Jane
Updated over a week ago

Excluding invoices in your automated reminders

Invoice exclusion

Written by Katrina
Updated over a week ago

Customer contacts for MYOB Advanced integrated to ezyCollect

Default customer contact tagged to Receive All Communications applicable for MYOB Advanced users only

Written by Jane
Updated over a week ago

Customer contacts for NetSuite/JCurve integrated to ezyCollect

Default customer contact tagged to Receive All Communications applicable for NetSuite and JCurve users only

Written by Jane
Updated over a week ago

Chasing oldest invoice

ezyCollect chases oldest overdue invoice

Written by Katrina
Updated over a week ago

Customer Contact Tagging

Tag different customer contact recipient/s to assign which communications they should receive

Written by Dominic
Updated over a week ago

Setting up Fax as a Communication Type

Sending Fax. Pricing

Written by Katrina
Updated over a week ago

How to Send Copies of Open and Invoices via ezyCollect

Send invoice copies on-demand via ezyCollect

Written by Julian Sison
Updated over a week ago

Your customer contact as default ezyCollect communications recipient

How to check which of your customer's contact is the ezyCollect default communications recipient?

Written by Dominic
Updated over a week ago

How to insert images on your ezyCollect e-mail templates

Got a nice e-mail banner? You can embed images into your ezyCollect e-mail templates. Here's how.

Written by Bill
Updated over a week ago

How to send an on demand Customer Statement

send and setup on demand customer statement individually or in bulk outside of your automated workflow

Written by Jane
Updated over a week ago

ezyCollect - MYOB EXO Activity Write-back

Record your ezyCollect notes back to your MYOB EXO automatically

Written by Dominic
Updated over a week ago

Full Customer List in ezyCollect

How do I view all my customers/debtors within in ezyCollect?

Written by Julian Sison
Updated over a week ago

How to manually log notes and communications to debtors

Log user-generated communication activities and notes and review history of communications

Written by Jane
Updated over a week ago

Setting up & editing your customer's credit limit

Setting up Credit Limit for Xero and MYOB Essentials users

Written by Jane
Updated over a week ago

Including Paused and Excluded Customers in New Invoice and Pre-reminder Emails

Paused & excluded customers can receive your new invoice and pre-reminder emails

Written by Jane
Updated over a week ago

Credit Limit & Credit Limit Usage

What is Credit Limit? How does this work in ezyCollect? When do I set a Credit Limit? How do I set a Credit limit?

Written by Jane
Updated over a week ago

How Can I Complete a Call within ezyCollect?

Written by Katrina
Updated over a week ago

SMS Features and Pricing

Send SMS to your customers. Enable SMS and Pricing

Written by Jimmy Cooper
Updated over a week ago

Postal Letter Pricing

How can I get started with Postal Letter Reminders?

Written by Jane
Updated over a week ago

How to Change Sync Interval

How to sync with your accounting system more often

Written by Jimmy Cooper
Updated over a week ago

Selecting the format of invoice copies for MYOB AccountRight Live

How do I control the invoice format/layout used when sending invoice copies from ezyCollect if integrated with MYOB AccountRight Live

Written by Sesh
Updated over a week ago

How to 'Sync on Demand' with your accounting software

Sync data from your accounting system with ezyCollect as you need it.

Written by Jimmy Cooper
Updated over a week ago

Detailed customer report

Get a report on the last recorded actions on your customers and more

Written by Jane
Updated over a week ago

How to insert your logo into follow-up emails

Customise your reminders by adding your logo to reminder emails

Written by Jimmy Cooper
Updated over a week ago

How to search for a customer

Find a customer and view their debtor details and history in one place

Written by Jimmy Cooper
Updated over a week ago

Customers in the Red Zone

Take action on customers at high risk of default payment

Written by Jane
Updated over a week ago

Using advanced filters to find specific debtor groups

Search for debtors by days and amounts overdue by using advanced filters

Written by Jimmy Cooper
Updated over a week ago

Controlling the invoice layout used when sending invoice copies from ezyCollect

For MYOB AR Live users

Written by Jimmy Cooper
Updated over a week ago

Sending on-demand or manual email reminders

Email customers individually or in bulk as you require

Written by Jane
Updated over a week ago

Changing customer terms in MYOB (in bulk)

How MYOB users can update customers' credit terms in bulk

Written by Jimmy Cooper
Updated over a week ago

Sending letters via Australia Post

Choose to mail your customers a reminder letter, customer statement or invoice.

Written by Jimmy Cooper
Updated over a week ago

Communication Time

When do my automated reminders* go out?

Written by Katrina
Updated over a week ago

Attach Invoice and Statement in your ezyCollect email reminders

Automatically attach the new invoices, overdue invoices or statements when you send relevant reminders to your customer.

Written by Jane
Updated over a week ago